Terms & conditions

Our terms of service

1.              These terms

1.1            What these terms cover. These are the terms and conditions on which we supply services to you.

1.2            Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2.              Information about us and how to contact us

2.1            Who we are. We are My Interior Expert a sole trader established in England and Wales our address is 6 Hillside Rd Marlow SL7 3JY.

2.2            How to contact us. You can contact us by telephoning us at 03301742705 or by writing to us at info@myinteriorexpert.co.uk .

2.3            How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4            "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.               Our contract with you

3.1            How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2            If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the service. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a deadline you have specified.

3.3            Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4            We only sell to the UK. Our website is solely for the promotion of our services in the UK. Unfortunately, we do not accept orders to addresses outside the UK.

4.               Our services

4.1            Paint colours will vary slightly from their pictures. The images of paint colours on our website or images we produce of your room with colour applied to the walls are for illustrative purposes only. We cannot guarantee that a device's display of the colours accurately reflects the colour of the paint. The true paint colour can only be seen by applying a tester of paint to white walls or a piece of white card and placed in the room.

4.2            Making sure your measurements are accurate. If we are producing drawings from measurements or documents you have given us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure once your order has been placed or by contacting us.

4.3 Concept Drawings we produce are not intended to be accurate or definitive but exist to investigate and communicate design principles and aesthetic concepts. Do not take measurements or other information from our drawings for construction purposes. Please refer back to your architect or structural engineer for construction drawings.

5.               Your rights to make changes

If you wish to make a change to the service you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).

6.               Our rights to make changes

6.1            Minor changes to the services. We may change the services:

(a)         to reflect changes in relevant laws and regulatory requirements.

(b)         to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the services.

6.2            More significant changes to the services and these terms. In addition, as we informed you in the description of the services on our website, we may make changes to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7.               Providing the products

7.1            When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

(a)         If the products are one-off services. We will begin the services on the date set out in the order. The estimated completion date for the services is as told to you during the order process.

(b)        If the products are ongoing services. We will supply the services to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

7.2            We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.

7.3            What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you, for example, a completed questionnaire and upload of your room photos. If so, this will have been stated in the description of the services on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.4            Reasons we may suspend the supply of products to you. We may have to suspend the supply of a service to:

(a)         deal with technical problems or make minor technical changes;

(b)         update the service to reflect changes in relevant laws and regulatory requirements;

(c)         make changes to the service as requested by you or notified by us to you (see clause

7.5            Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the service, unless the problem is urgent or an emergency. If we have to suspend the service for longer than 7 days in any calendar month we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

8.               Your rights to end the contract

8.1            You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)         If what you have bought is mis -described you may have a legal right to end the contract or a service re-performed or to get some or all of your money back), see clause 11;

(b)        If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c)         If you have just changed your mind about the service, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.  

(d)        In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

8.2            Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:

(a)         we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

(b)         we have told you about an error in the price or description of the service you have ordered and you do not wish to proceed;

(c)         there is a risk that supply of the services may be significantly delayed because of events outside our control;

(d)         we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days.

(e)         you have a legal right to end the contract because of something we have done wrong.

8.3            Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

Right under the Consumer Contracts Regulations 2013: 14 day period to change your mind.

8.4            When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:

(a)         services, once these have been completed, even if the cancellation period is still running.

8.5            How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

(a)         Have you bought services ? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

8.6            Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for services not provided but we may deduct from that refund a percentage of the price depending on the date on which you end the contract, as compensation for the net costs we will incur as a result of your doing so.

9.               How to end the contract with us (including if you have changed your mind)

9.1            Tell us you want to end the contract. To end the contract with us, please let us know by: 

(a)         Emailing customer services at info@myinteriorexpert.co.uk . Please provide your name, home address, details of the order and, where available, your phone number and email address, along with your reason for ending the contract.

In all other circumstances, (including where you are exercising your right to change your mind), you must pay the costs of any returns.  

9.2            How we will refund you.  We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.

9.3            Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

(a)         We may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract. Services provided includes any design work carried out by us as part of your order before the contract was ended.

9.4            When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then:

(a)         In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

10.            Our rights to end the contract

10.1        We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

(a)         you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b)         you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, filled in questionnaire and upload of photos.

10.2        You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct a percentage of the price depending on the date on which we end the contract, as compensation for the net costs we will incur as a result of your breaking the contract.

10.3        We may withdraw the service. We may write to you to let you know that we are going to stop providing the service. We will let you know at least 7 days in advance of our stopping the supply of the service and will refund any sums you have paid in advance for services which will not be provided.

11.            If there is a problem with the service.

11.1        How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 033301742705 or write to us at info@myinteriorexpert.co.uk

11.2        Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. Nothing in these terms will affect your legal rights. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk.

12.            Price and payment

12.1        Where to find the price for the services. The price of the service will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the services advised to you is correct. However please see clause 12.2 for what happens if we discover an error in the price of the service you order.

12.2        What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid.

12.3        When you must pay and how you must pay. We accept payment with Visa, Mastercard and American Express credit and debit cards. When you must pay depends on what product you are buying:

(a)         For all services, you must pay 100% of the price of the service, before we start providing them.

13.            Our responsibility for loss or damage suffered by you

13.1        We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2        We are not liable for business losses. We only supply the services for domestic and private use. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.3        We are not liable for loss or damage to your property as a result of building works or structural changes. Where our concept drawings suggest structural alterations to a building, it is your responsibility to send our concept drawings to your architect or structural engineer . They will assess the changes and produce their own structural drawings that meet with building regulations approval.

14.            How we may use your personal information

14.1        How we may use your personal information.  We will only use your personal information as set out in our PRIVACY POLICY.

15.            Other important terms

15.1        We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

15.2        Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.3        If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.4        Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.5        Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Our terms of website use

Introduction

These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and  Appleton Interiors  trading as My Interior Expert,  the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by  Appleton Interiors trading as My Interior Expert  and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to  Appleton Interiors trading as My Interior Expert  and accessing the Website in connection with the provision of such services.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

Intellectual property and acceptable use

1.   All Content included on the Website, unless uploaded by Users, is the property of  Appleton Interiors trading as My Interior Expert,  our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission

2.   You may, for your own personal, non-commercial use only, do the following:

a.   retrieve, display and view the Content on a computer screen

3.   You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of  Appleton Interiors trading as My Interior Expert. 

4.   You acknowledge that you are responsible for any Content you may submit via the Website, including the legality, reliability, appropriateness, originality and copyright of any such Content. You may not upload to, distribute or otherwise publish through the Website any Content that (i) is confidential, proprietary, false, fraudulent, libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offence, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of "spam." You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Website.

5.   You represent and warrant that you own or otherwise control all the rights to the Content you post; that the Content is accurate; that use of the Content you supply does not violate any provision of these terms and conditions and will not cause injury to any person; and that you will indemnify  Appleton Interiors trading as My Interior Expert  for all claims resulting from Content you supply.

Prohibited use

6.   You may not use the Website for any of the following purposes:

a.   in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;

b.   in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;

c.   making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

Registration

7.        You must ensure that the details provided by you on registration or at any time are correct and complete.

8.        You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.

9.        We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.

10.        You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.

Password and security

11.        When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.

12.        If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.

Privacy Policy and Cookies Policy

13.        Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://myinteriorexpert.co.uk/privacy and http://myinteriorexpert.co.uk/cookies.

Availability of the Website and disclaimers

Any online facilities, tools, services or information that Appleton Interiors trading as My Interior Expert makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, 14.        accuracy of information, compatibility and satisfactory quality.  Appleton Interiors trading as My Interior Expert  is under no obligation to update information on the Website.

15.        Whilst  Appleton Interiors trading as My Interior Expert  uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.

16.         Appleton Interiors trading as My Interior Expert  accepts no liability for any disruption or non-availability of the Website.

17.         Appleton Interiors trading as My Interior Expert  reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

Limitation of liability

18.        Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.

19.        To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or damage of any kind.

20.        We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.

21.        To the maximum extent permitted by law,  Appleton Interiors trading as My Interior Expert  accepts no liability for any of the following:

a.   any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;

b.   loss or corruption of any data, database or software;

c.   any special, indirect or consequential loss or damage.

General

22.        You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.

23.        These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.

24.        These terms and conditions    together with the Privacy Policy and Cookies Policy  contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.

25.        The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.

26.        If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.

27.        Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

28.        This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

 Appleton Interiors trading as My Interior Expert  details

29.        Appleton Interiors trading as My Interior Expert of 6 Hillside Road, Marlow, Bucks, SL73JY operates the Website myinteriorexpert.co.uk. 

You can contact Appleton Interiors trading as My Interior Expert  by email on info@myinteriorexpert.co.uk.